Summary
The Senior Client Advisor supports the Store Director and Team Manager by driving sales, supervising and coaching Client Advisors, managing merchandise and overseeing daily store operations. The role models brand values, delivers exceptional client service and acts as a leader on the sales floor to achieve KPI goals.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to deliver coaching and feedback to meet business and product goals
- Assist in development and onboarding of new Client Advisors and facilitate training
- Deliver exceptional client service by greeting, listening and assisting clients
- Drive individual sales targets and attract new clients through brand representation
- Perform floor leadership duties including opening and closing the store
- Organize coverage for breaks and support store operations when management is not present
- Maintain visual standards and merchandise presentation
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's degree preferred
- Proven ability to deliver positive customer experiences and measurable sales results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal written and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
We have summarized this job description for you, click apply to see more details from the employer.
