Summary
The Senior Client Advisor will support the Store Director and Team Manager in driving sales, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. This role requires leadership in delivering exceptional client service, representing the brand, and supporting store performance and visual standards.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback to achieve business goals
- Assist in development and growth of the store team and ensure consistent onboarding and training
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their shopping needs
- Act as a brand ambassador through community networking to attract new clients
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards for all products in the store
- Support daily store operations when management is not present and handle difficult client issues as first point of contact
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor's degree in a related field preferred
- Proven ability to drive positive customer experiences and deliver measurable results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and excellent organizational skills
- Flexibility to work evenings weekends and holidays
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