SummaryAs a Senior Client Advisor at Houston Galleria, you will be a top seller in the store, building strong relationships with clients and guiding them through the brand's values and heritage. You will strive to achieve individual and team results, occasionally acting as the Manager on Duty, and coaching the sales team to ensure store operations meet brand standards.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive individual and store sales objectives, ensuring high customer service and sales quality.
- Enhance team performance by guiding and mentoring colleagues.
- Capture client information to personalize future client development opportunities.
- Build long-lasting client relationships using the company’s clienteling program.
- Drive business through client outreach and appointment selling.
- Act as a Brand Ambassador within the community to attract new clients.
- Discuss fashion trends and luxury market developments with clients.
- Supervise the sales floor and act as MOD when required.
- Perform opening and closing procedures and hold store keys as needed.
- Support visual merchandise presentation standards and inventory execution.
- Maintain a professional and productive work environment with all store teams.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Excellent client service skills and a commercial mindset.
- Experience in training and coaching people.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs with senior leadership.
- Flexibility to work in a fast-moving and dynamic environment.
- Adaptability to different customers.
- Flexible schedule availability, including evenings, weekends, and holidays.
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