Summary
The Senior Client Advisor is responsible for driving client development and sales while upholding customer service, visual merchandising, and operational standards. This role leads by example, supports store operations and staff, and acts as the most senior presence in the store in the absence of management.
Responsibilities
- Achieve daily, monthly, and annual sales targets and key performance indicators
- Establish and maintain relationships with clients and manage client communication
- Deliver exceptional customer service and ensure superior client experience
- Maintain selling floor merchandising, visuals, and store standards
- Grow existing clientele and prospect new clients through networking and outreach
- Support operational tasks, projects, and participate in special events
- Open and close the store and conduct opening and closing procedures
- Oversee store and staff in absence of Store Management
Requirements
- High school diploma or GED required; college degree preferred
- Prior retail or boutique experience with high-end goods and clientele-oriented sales
- Established clientele following preferred
- Availability for open scheduling in a 7 days a week retail environment
- Strong interpersonal, verbal and written communication skills
- Outgoing, energetic, professional demeanor aligned with brand lifestyle
- Strong independent work ethic, time management, and integrity
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