Summary
The Senior Client Advisor will support the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to provide real time coaching and feedback
- Assist with onboarding and training to ensure consistent branded experiences
- Deliver exceptional client service by greeting, listening, and assisting clients
- Act as a brand ambassador to attract new clients and build community relationships
- Drive individual KPI goals and deliver quality sales results
- Perform floor leadership duties including opening and closing the store
- Maintain visual display standards and support daily store operations
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work evenings, weekends, and holidays on a retail schedule
- Proper work authorization to work in the United States
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