Senior Client Advisor - Las Vegas Forum

As a Senior Client Advisor at our Las Vegas Forum Boutique, you will play a crucial role in achieving both individual and team sales results. You will act as a Manager on Duty when required, guiding and coaching the sales team to ensure the highest standards of customer service and store operations.

• Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
• Drive and exceed individual and store sales objectives, including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment.
• Guide and coach the sales team, sharing knowledge and mentoring colleagues with less experience.
• Capture quality client information to build relationships and personalize future client development opportunities.
• Build and develop long-lasting client relationships using the company’s clienteling program and initiatives.
• Drive business through active client outreach and appointment selling.
• Act as a Brand Ambassador to attract new clients through community networking.
• Supervise the sales floor and act as MOD when required.
• Responsible for opening and closing procedures and holding store keys as needed.
• Support and maintain company visual merchandise presentation standards.
• Assist in inventory preparation and execution.
• Collaborate with all store teams to maintain a professional and productive work environment.

• 3-5 years of experience in sales roles within Luxury Retail Companies.
• Proven excellent client service skills and commercial mindset.
• Experience in training and coaching people in various contexts.
• Ability to drive results through others.
• Proficient in MS Word, Excel, and Outlook.
• Ability to communicate and analyze business needs/trends with senior leadership.
• Adaptability to work in a fast-moving and dynamic environment.
• Flexibility to work a schedule based on business needs, including evenings, weekends, and holidays.