Summary
The Senior Client Advisor will support the Store Director and Team Manager in driving sales, coaching and supervising client advisors, managing merchandise and overseeing daily store operations. This leadership role requires strong relationship building, brand ambassadorship and the ability to deliver exceptional client experiences while promoting Gucci values.
Responsibilities
- Provide supervision and guidance to Client Advisors on the sales floor to drive performance and customer centric service
- Partner with Team Manager to deliver real time coaching and feedback to meet business and product goals
- Assist in onboarding and training of new Client Advisors to ensure a consistent branded experience
- Act as a brand ambassador to greet, listen and assist clients to exceed shopping needs
- Drive individual KPI goals and attract new clients through community networking
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and support daily store operations when management is not present
- Serve as first point of contact for difficult client issues and escalate as needed
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's Degree preferred
- Proven ability to deliver positive customer experiences and measurable sales results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and excellent organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work evenings weekends and holidays
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