Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to provide real time coaching and feedback
- Assist in developing and growing team members through training and onboarding
- Deliver exceptional client service by greeting, listening, and assisting clients
- Act as a Brand Ambassador to attract new clients through community networking
- Drive individual KPI goals and achieve sales targets
- Perform floor leadership duties including opening and closing the store
- Maintain visual display standards and merchandise presentation
- Support daily store operations and handle difficult client issues as first contact
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor's Degree preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings, weekends, and holidays
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