Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations while representing the brand and promoting Gucci values.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to deliver strong performance.
- Partner with Team Manager to give real time coaching and feedback to meet business goals.
- Assist in development and growth of team members and ensure consistent onboarding and training.
- Deliver exceptional client service by greeting, listening, and assisting clients to exceed shopping needs.
- Demonstrate deep product knowledge and brand history to act as a Brand Ambassador.
- Attract new clients through community networking and relationship building.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Uphold visual display standards and support daily store operations when management is absent.
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred.
- Bachelor’s degree in a related field preferred.
- Proven ability to drive customer experiences that build loyalty and deliver results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen with excellent communication and organizational skills.
- Passion for the fashion industry and flexibility to work evenings, weekends, and holidays.
We have summarized this job description for you, click apply to see more details from the employer.
