SummaryAs a Senior Client Advisor at our Montauk Pop-Up, you will play a crucial role in delivering exceptional client experiences and driving sales in a luxury retail environment. You will be responsible for advising clients on purchases, building lasting relationships, and achieving individual and store sales goals.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive and exceed individual and store sales objectives, including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment.
- Enhance team performance by guiding, coaching, and mentoring colleagues.
- Capture quality client information to personalize future client development opportunities.
- Build and develop long-lasting client relationships using the company’s clientele program.
- Drive business through active client outreach and appointment selling.
- Act as a Brand Ambassador by networking within the community.
- Supervise the sales floor and act as MOD when required.
- Responsible for opening and closing procedures and holding store keys.
- Support and maintain company visual merchandise presentation standards.
- Assist in inventory preparation and execution.
- Collaborate with all store teams to maintain a professional work environment.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people in various contexts.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs/trends with senior leadership.
- Adaptability to work in a fast-moving and dynamic environment.
- High flexibility to adapt to different customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
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