Summary
The Senior Client Advisor at the Roosevelt Field boutique leads the client advisor team to drive sales performance while delivering a refined, personalized luxury shopping experience. This role partners with store leadership to coach, train, and support the team to meet individual and store KPIs.
Responsibilities
- Manage and coach the client advisor team, leading by example to achieve individual and team sales targets.
- Train new hires and provide ongoing development for existing team members.
- Create and maintain a collaborative, positive work environment that fosters teamwork and creativity.
- Provide exceptional client service and after-sale support, cultivating and growing a client portfolio.
- Drive business performance with an entrepreneurial approach and focus on key indicators.
- Create personalized looks and styling for clients, demonstrating passion for fashion culture.
- Use available tools and systems to optimize sales opportunities and support front and back-of-house operations.
- Adhere to company policies and operational procedures.
Requirements
- Previous experience in fashion & accessory retail, luxury hospitality, or customer service preferred.
- Strong leadership and people management skills with the ability to motivate a team.
- Passion for fashion and a talent for creating personalized styling solutions.
- Business-minded, proactive, and entrepreneurial attitude.
- Team-oriented with strong problem-solving abilities and adaptability to a fast-paced environment.
- Comfortable with technology and quick to learn new tools and applications.
- Excellent written, oral, and listening skills in English and the local language.
