SummaryAs a Senior Client Advisor at Gucci Roseville Galleria, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, acting as a role model and Gucci Ambassador by promoting the brand's values within the marketplace.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business goals.
- Assist in the development and growth of your team.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training.
- Act as a role model by providing exceptional client service and exceeding shopping needs.
- Demonstrate excellent knowledge of products and Gucci history.
- Attract new clients by being a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring high-level customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Contribute to upholding the visual display of products according to Gucci standards.
- Support daily store operations when management is not present.
- Act as the first point of contact for difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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