Summary
The Senior Client Advisor will oversee the client advisor team in partnership with store leadership, drive sales and KPIs, and deliver a sophisticated, memorable client experience. This role cultivates client relationships, leads by example, and upholds Maison standards.
Responsibilities
- Manage the client advisor team and achieve individual and team sales targets.
- Train and develop new and existing client advisors.
- Provide outstanding client and after-sale service to build lasting relationships.
- Cultivate and grow a proactive client portfolio.
- Drive performance to exceed sales and KPI goals with a business and entrepreneurial mindset.
- Create personalized looks and demonstrate passion for fashion culture.
- Effectively use tools and applications to optimize business opportunities.
- Proactively support front- and back-of-house teams and uphold company policies and procedures.
Requirements
- Experience in fashion or accessory retail, customer service, or luxury hospitality preferred.
- Proven leadership and team management skills with the ability to motivate and inspire.
- Personal taste and passion for fashion with styling ability.
- Natural business mindset and entrepreneurial spirit.
- Comfortable using retail tools and learning new technologies.
- Ability to multitask, prioritize, and perform in a fast-paced environment.
- Proactive, enthusiastic, and strong problem-solving attitude.
- Excellent written and verbal communication skills in English and the local language.
