Summary
The Senior Client Advisor will lead the client advisor team in the boutique, drive sales and key performance indicators, and deliver a memorable luxury service experience while supporting store leadership and upholding brand standards.
Responsibilities
- Manage and lead the client advisor team to achieve individual and store sales targets
- Train new hires and provide ongoing development for team members
- Create and maintain a positive collaborative work environment
- Provide outstanding client service and after-sale support
- Build and cultivate a robust client portfolio through proactive outreach
- Drive performance to exceed sales and KPI goals with a business mindset
- Create personalized and timeless looks for clients
- Use available tools to optimize business opportunities
- Support front and back of house teams and uphold operational procedures
Requirements
- Professional experience in fashion accessory retail customer service or luxury hospitality
- Strong leadership and team management skills
- Passion for fashion and ability to create personalized looks
- Entrepreneurial mindset and business orientation
- Comfortable using tools and applications and quick to learn new technologies
- Ability to work in a fast paced environment and multitask
- Proactive enthusiastic problem solving attitude
- Excellent written oral and listening skills in English and local language
- Commitment to company values and adaptability to change
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