Summary
The Senior Client Advisor in Tampa will oversee the client advisor team and support store leadership to drive sales, KPIs, and a distinguished client experience. This role focuses on coaching and developing advisors, cultivating client relationships, and applying a business-minded, entrepreneurial approach to exceed targets.
Responsibilities
- Manage and lead the client advisor team, achieving individual and team sales targets.
- Train new client advisors and provide ongoing development for team members.
- Create and maintain a positive, collaborative work environment that encourages teamwork and creativity.
- Deliver outstanding client and after-sale service and build personalized client relationships.
- Cultivate and grow a robust client portfolio through proactive outreach and relationship management.
- Drive performance to exceed KPIs using available tools and a commercial mindset.
- Support front- and back-of-house teams to optimize operations and team spirit.
- Adhere to company policies and operational procedures.
Requirements
- Preferred experience in fashion and accessory retail, customer service, or luxury hospitality.
- Strong leadership and people management skills with the ability to motivate and inspire a team.
- Personal taste and passion for fashion with the ability to create personalized looks.
- Business-oriented, entrepreneurial mindset and goal-driven approach.
- Comfortable with technology and quick to learn new tools and applications.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- Proactive, enthusiastic, and solution-focused attitude.
- Excellent written, oral, and listening skills in English and the local language.
