Summary
The Senior Client Advisor supports store leadership in driving sales, coaching and supervising Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client service.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to provide real time coaching and feedback
- Assist in development and onboarding of new team members and facilitate training
- Deliver exceptional client service by greeting, listening, and assisting clients
- Act as a Brand Ambassador to attract new clients through community networking
- Drive individual KPI goals and exceed sales targets
- Perform floor leadership duties including opening and closing the store
- Maintain visual merchandising standards and store presentation
- Support daily operations and handle difficult client issues as first point of contact
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred
- Bachelor’s Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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