Senior Client Advisor - Valley Fair

As a Senior Client Advisor at Saint Laurent Valley Fair, you will oversee the client advisor team in partnership with the store leadership team, contributing actively to store sales and key indicators achievement. You will provide a unique, memorable, sophisticated, and everlasting experience to all clients while upholding the Maison values, image, and standards.

• Manage the client advisor team and lead by example by achieving individual sales targets and ensuring the team meets their targets.
• Train new client advisors and provide ongoing training and development for existing team members.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Provide outstanding client and after-sale service to all visitors and clients.
• Show passion in connecting and reconnecting with clients, identifying their needs and anticipating their future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals with a business mindset and entrepreneurial approach.
• Create personalized, versatile, and timeless silhouettes for clients, demonstrating passion for fashion culture.
• Communicate professionally and authentically with clients and colleagues.
• Effectively use all available tools to optimize business opportunities.
• Support the front and back-of-house teams, their achievements, and the overall team spirit.
• Uphold and adhere to all company policies and operational procedures.

• Preferred experience in providing high-quality service focused on client expectations in fashion & accessory retail, customer service, or luxury hospitality.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Personal taste and passion for fashion culture, with a knack for creating personalized looks.
• Natural business mindset and entrepreneurial spirit.
• Open-minded and values audacity and authenticity.
• Strong team-centric attitude to achieve common goals.
• Comfortable with using tools and applications; quick to learn new technologies.
• Motivated to work in a fast-paced environment, able to multitask and prioritize.
• Proactive, enthusiastic, and with a problem-solving attitude.
• Excellent written, oral, and listening skills in English and local language.
• Embrace change as an opportunity to grow and develop.