Summary
The Senior Client Advisor provides exceptional luxury client service, promotes brand values, and creates a branded customer experience while driving sales and client development. The role focuses on meeting individual and store targets, maintaining product and visual standards, and contributing to a positive team environment.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Deliver exceptional customer service following the Gucci selling ceremony
- Drive and exceed individual KPI goals through quality sales
- Capture and maintain meaningful customer data in CRM
- Maintain an active, accurate, and organized client book with regular follow up
- Advise clients on fashion trends and luxury product knowledge
- Work collaboratively with team members to ensure a consistent client experience
- Maintain store security standards and a neat understock and stock room
- Uphold Gucci image and visual display standards
Requirements
- Bachelor's Degree preferred
- 3+ years of luxury fashion sales experience or similar customer service role
- Proven ability to drive sales results and build lasting customer relationships
- Excellent oral and written communication skills
- Strong organization, follow up, and attention to detail
- Team focused with ability to collaborate effectively
- Ability to work in a fast moving and dynamic environment
- Flexibility to work evenings, weekends, and holidays
- Proper work authorization to work in Canada
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