Summary
The Senior Client Advisor will support the Store Director and Team Manager to drive sales, train and supervise Client Advisors, manage merchandise and oversee daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver coaching and feedback to achieve business goals
- Assist in development and onboarding of new Client Advisors and facilitate training
- Act as a brand ambassador to attract and engage clients through relationship building and networking
- Deliver exceptional client service by greeting, listening, and assisting clients to exceed shopping needs
- Support floor leadership duties including opening and closing the store and organizing coverage
- Contribute to maintaining visual standards and product presentation
- Support daily store operations and act as first point of contact for difficult client issues
Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred
- Bachelor's degree preferred
- Proven ability to drive positive customer experiences and deliver measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Flexibility to work evenings, weekends, and holidays
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