Senior Client Advisor - Yorkdale

Summary

Senior Client Advisor responsible for delivering an exceptional luxury retail experience and achieving individual and team sales targets. Acts as a brand ambassador on the sales floor, builds long-term client relationships through advanced clienteling, and supports store leadership in day-to-day operations and team development. The role requires strong product knowledge, sales leadership, and a client-centric approach.

Responsibilities

• Achieve individual and team sales objectives and contribute to overall store performance.
• Welcome and advise clients across all product categories, enhancing the client experience.
• Develop and maintain client relationships through proactive clienteling and recruitment of new clients.
• Support store management with floor management, stock operations, opening and closing duties, and mentoring team members.
• Uphold brand standards for grooming, behavior, and product knowledge; assist with visual merchandising and after-sales when required.

Requirements

• Minimum 5 years of retail experience with a focus on sales, preferably in a luxury environment.
• Proven ability to manage and grow a substantial client book and drive sales through relationship building.
• Strong client service orientation, social perceptiveness, and problem-solving skills.
• Excellent verbal and written communication and passion for luxury products and design.
• Ability to work a flexible schedule including evenings, weekends, and holidays; additional languages are a plus.