Summary
The Senior Client Advisor will oversee the client advisor team alongside store leadership, drive sales and KPIs, and deliver a sophisticated, personalized client experience while supporting team development and maintaining brand standards.
Responsibilities
- Manage and lead the client advisor team to achieve individual and team sales targets
- Train new client advisors and provide ongoing development for team members
- Create and maintain a positive work environment that encourages teamwork and collaboration
- Provide outstanding client and after-sale service to visitors and clients
- Build and cultivate a robust client portfolio to grow business proactively
- Drive performance to exceed sales and KPI goals with a business minded approach
- Create personalized styling and demonstrate passion for fashion culture
- Use available tools to optimize business opportunities and support operations
- Support front and back of house teams and uphold company policies and procedures
Requirements
- Professional experience in fashion and accessory retail customer service or luxury hospitality
- Strong leadership and management skills with ability to motivate a team
- Personal taste and passion for fashion and styling
- Business mindset and entrepreneurial spirit
- Team centric attitude with strong communication skills
- Comfortable learning and using retail tools and applications
- Ability to multitask and work in a fast paced environment
- Proactive, enthusiastic and problem solving attitude
- Excellent written and oral skills in English and local language
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