Summary
Senior Leader, Home Delivery responsible for leading vision and delivering operational excellence across warehouse and home delivery functions, providing strategic oversight and developing teams to elevate the customer experience.
Responsibilities
- Lead and inspire direct reports through coaching, training, mentoring, and development
- Strategically plan and oversee daily workflow and deliverables across all functions
- Manage all facets of P and L including analysis and reporting
- Align home delivery experience with luxury gallery service standards
- Oversee performance of home delivery and logistics vendors against cost service and quality metrics
- Drive continual improvement through root cause analysis and corrective actions
- Address and resolve escalated customer service issues promptly
- Visit clients within assigned geographic territory as required
Requirements
- Minimum 5 years leadership experience in furniture home delivery warehouse operations or similar field
- Experience leading third party carrier providers
- Skilled in hiring training coaching and employee performance management
- Knowledge of profit and loss profit margins accounting and related business processes
- Strong written oral communication analytical problem solving and decision making skills
- Computer literacy with daily use of MS Word and Excel
- Ability to lift at least 50lbs and pass background MVR and drug screen
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