Senior Manager - Client Experience

As a Senior Manager of Client Experience at Richemont Americas, you will be responsible for crafting and executing a comprehensive clienteling strategy to build meaningful relationships and elevate the overall boutique experience. You will collaborate closely with the retail sales team and other stakeholders to implement new initiatives and ensure continuous improvement and success.

• Design and implement client development strategies to enhance loyalty and recruit new clients.
• Lead initiatives aimed at cultivating one-to-one communication with clients to drive prospect conversion and client retention.
• Develop outreach initiatives to increase appointments and encourage in-store interactions.
• Deliver ongoing coaching for retail teams to enhance client engagement skills.
• Define and track performance metrics for clienteling initiatives.
• Manage clienteling reporting and support tools to meet key objectives.
• Collaborate with corporate teams to align client development strategies with brand messaging.
• Identify and engage key client segments, including VIPs, in partnership with the High Artistry Director.

• Bachelor’s Degree in a related field.
• 5-7 years of experience in CRM, client experience, or client services.
• Excellent interpersonal skills and proactive mindset.
• Ability to turn data into actionable insights.
• Self-motivated and entrepreneurial with a problem-solving mindset.
• Flexibility to travel as needed.
• Ability to multi-task and work independently and with a team.