Summary
Senior Manager responsible for leading the Client Service Center team in Irving, TX, overseeing five Team Managers to optimize performance, client service quality, and alignment with brand standards. The role partners with Retail and Client Development to cultivate client relationships and ensure timely resolution of client queries while modeling exemplary leadership and service.
Responsibilities
- Supervise and develop a team of Team Managers, fostering a culture of excellence and business acumen.
- Drive improvements in performance, sales, and client engagement.
- Ensure mastery of brand and product knowledge and promote continuous learning.
- Collaborate with Client Development and Retail teams to align priorities and processes.
- Set objectives, manage performance, and address opportunities proactively.
- Create a positive work environment and strong team spirit.
- Uphold company policies and partner with senior management and Human Resources on issues.
- Engage clients to support clienteling and development efforts and maintain high service standards.
- Resolve complex client situations with creative solutions that benefit clients and the brand.
Requirements
- 5 years minimum experience in a similar role managing leaders and work teams.
- Proven track record developing successful teams and driving results.
- Strong organizational skills and self-motivation.
- Solid understanding of digital and retail client experience.
- Luxury etiquette, professional presentation, and excellent interpersonal skills.
- Excellent verbal and written communication abilities.
- Strong problem-solving, influencing, and relationship-building skills.
- Knowledge of the luxury sector and market.
- Willingness to work flexible hours including nights and weekends and be onsite at the Irving Client Service Center.
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