Summary
Senior Manager responsible for leading and developing the Drop Ship Operations team to support supplier partners and drive ecommerce order delivery performance. This role partners cross functionally with Merchandising, Inventory, Buying, Technology, Product, and Analytics to standardize processes, optimize supplier fulfillment, and improve customer experience. The position is hybrid and includes travel up to 15%.
Responsibilities
- Develop and execute strategic roadmap to improve supplier performance and customer experience
- Establish vision and alignment for the Drop Ship Operations organization
- Manage team handling operational and technical order issues impacting delivery speed
- Partner with Product Technology and Analytics to provide tools and reporting for vendor performance
- Identify KPIs and work with Analytics to design and deliver reporting
- Review supplier performance standards and identify improvement opportunities
- Create and document scalable business processes for consistency and efficiency
- Deploy events playbook for scaled events across the channel
- Lead coach and mentor team to deliver on key metrics
Requirements
- Bachelor's degree in supply chain management or equivalent
- 8+ years experience in Engineering Operations Distribution Fulfillment Program Management or Logistics
- Proven problem solving decision making and change management skills
- Experience working with P&L data and strong business acumen
- Strong verbal and written communication skills
- Basic use of Tableau or other BI analytics software
- Ability to manage multiple priorities in a fast paced environment
- Ability to travel up to 15% and flexibility to increase based on business needs
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