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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Nordstrom
  • Senior Manager, Drop Ship Oper…
Nordstrom
Nordstrom

Founded in 1901

Senior Manager, Drop Ship Operations

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Seattle, WA
Category
Operations
Remote
Hybrid
Seniority
Manager

Jobs inner cover
Jobs inner cover

Summary

Nordstrom

Founded in 1901

Senior Manager, Drop Ship Operations

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Seattle, WA
Category
Operations
Remote
Hybrid
Seniority
Manager

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Senior Manager responsible for leading and developing the Drop Ship Operations team to support supplier partners and drive ecommerce order delivery performance. This role partners cross functionally with Merchandising, Inventory, Buying, Technology, Product, and Analytics to standardize processes, optimize supplier fulfillment, and improve customer experience. The position is hybrid and includes travel up to 15%.

Responsibilities

  • Develop and execute strategic roadmap to improve supplier performance and customer experience
  • Establish vision and alignment for the Drop Ship Operations organization
  • Manage team handling operational and technical order issues impacting delivery speed
  • Partner with Product Technology and Analytics to provide tools and reporting for vendor performance
  • Identify KPIs and work with Analytics to design and deliver reporting
  • Review supplier performance standards and identify improvement opportunities
  • Create and document scalable business processes for consistency and efficiency
  • Deploy events playbook for scaled events across the channel
  • Lead coach and mentor team to deliver on key metrics

Requirements

  • Bachelor's degree in supply chain management or equivalent
  • 8+ years experience in Engineering Operations Distribution Fulfillment Program Management or Logistics
  • Proven problem solving decision making and change management skills
  • Experience working with P&L data and strong business acumen
  • Strong verbal and written communication skills
  • Basic use of Tableau or other BI analytics software
  • Ability to manage multiple priorities in a fast paced environment
  • Ability to travel up to 15% and flexibility to increase based on business needs

We have summarized this job description for you, click apply to see more details from the employer.

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