About The Role
The Senior Manager, Facilities is responsible for leading day-to-day facilities operations at The RealReal's Phoenix Authentication Center while supporting an assigned portfolio of remote retail locations. This role serves as the primary facilities leader for the Phoenix site and is accountable for building reliability, preventive maintenance, workplace standards, vendor performance, janitorial services, safety, project execution and the overall employee experience. The Senior Manager will also travel approximately 20% to support retail facilities, projects, repairs and operational needs across the assigned portfolio. The ideal candidate is a hands-on, proactive facilities leader who anticipates issues, independently drives solutions, communicates clearly and can manage multiple priorities in a fast-paced, highly operational environment.
What You Get To Do Every Day
- Own day-to-day facilities operations for the Phoenix Authentication Center, ensuring the site is safe, clean, reliable, operationally ready and maintained to company standards.
- Lead facilities support staff and manage third-party janitorial, porter, maintenance and specialty service providers; establish clear expectations and hold partners accountable for service quality and performance.
- Develop and execute preventive maintenance, inspection and repair programs for critical building systems and equipment, including HVAC, electrical, plumbing, fire/life safety, lighting, dock/warehouse systems and other facility infrastructure.
- Maintain strong site standards through routine building walks, documented inspections, timely corrective actions and consistent follow-through on open issues.
- Manage facilities work orders, repairs and service requests from identification through completion, prioritizing business continuity, employee experience, safety and cost.
- Support an assigned portfolio of remote retail locations, including approximately 20% travel for site visits, repairs, projects, vendor oversight, emergency response and facilities standard assessments.
- Proactively identify project and operational risks, escalate concerns early and develop practical solutions rather than waiting for issues to become business disruptions.
- Source, negotiate and manage external vendor partnerships, service agreements and bids; monitor performance, service levels, pricing and compliance with company requirements.
- Manage facilities budgets, repair and maintenance spend, service contracts and project costs; support forecasting and identify opportunities to improve service while controlling cost.
- Partner with landlords and property management on building-related issues, lease obligations, repairs, inspections and corrective actions, and drive items to timely resolution.
- Partner cross-functionally with Operations, Retail, Safety, Asset Protection, IT, Real Estate/Construction, Finance, Procurement and People teams to support business priorities and site needs.
- Support workplace planning, space utilization, moves, furniture/equipment needs and operational changes at the Phoenix site as required.
- Ensure facilities practices, vendors and work activities support applicable health, safety, code and company requirements; coordinate corrective actions when deficiencies are identified.
- Establish and monitor key performance indicators, recurring inspections, vendor scorecards and other operating metrics to drive continuous improvement and accountability.
- Provide clear, timely communication to leadership and stakeholders regarding site conditions, project status, risks, outages, emergency issues, budgets and planned work.
- Respond to urgent facilities issues and coordinate after-hours support when required to protect employees, customers, inventory and business operations.
- Build scalable facilities processes, documentation and standards that can be applied consistently across Phoenix and the assigned retail portfolio.
What You Bring To The Role
Minimum Requirements:
- 8+ years of progressive facilities management experience in a fast-paced, multi-site, distribution, fulfillment, warehouse, retail or similarly complex operating environment.
- 5+ years of experience leading facilities teams and/or managing multiple third-party service providers and contractors.
- Demonstrated ownership of a large operational facility, including building systems, preventive maintenance, repairs, janitorial services, inspections and vendor performance.
- Strong project management experience overseeing construction, renovations, capital improvements, installations and facility refreshes from scope through closeout.
- Proven ability to independently assess issues, make sound decisions, anticipate risks and drive work to completion with limited day-to-day direction.
- Strong vendor management and negotiation skills, including bid review, scope development, contract/service-level management and performance accountability.
- Experience managing operating budgets, repair and maintenance spend, project costs and forecasts.
- Working knowledge of building systems and facilities best practices, including HVAC, electrical, plumbing, fire/life safety and general building maintenance.
- Excellent organizational skills with the ability to prioritize competing needs across a home-base facility and distributed retail portfolio.
- Strong written and verbal communication skills with the ability to provide concise updates, escalate risk appropriately and partner effectively with leaders and cross-functional teams.
- Ability to work onsite at the Phoenix Authentication Center and respond to urgent or after-hours facilities needs when business conditions require.
- Ability to Travel: approximately 20%.
Preferred Requirements:
- Bachelor's degree in Facilities Management, Construction Management, Engineering, Business or a related field, or equivalent relevant experience.
- Experience supporting both large operational facilities and a multi-site retail portfolio.
- Experience with CMMS/work-order platforms, facilities reporting, KPI development and vendor scorecards.
- Facilities or project-management certification such as CFM, FMP, PMP or equivalent is a plus.
Compensation, Benefits, + Perks
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The expected salary range for this role is $120,000.00-$130,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
