Summary
Leads the enterprise Identity Security Operations function, overseeing the reliability, security, and service delivery of identity platforms. Sets the operating model and multi-year roadmap while advancing automation, operational maturity, and risk reduction.
Responsibilities
- Own identity operations strategy, staffing, budget, roadmap, service health, SLAs, KPIs, and executive reporting.
- Lead managers and senior contributors; build leadership capacity, succession, and strong teams.
- Direct incident command, problem management, change governance, access lifecycle operations, and privileged access operations.
- Drive automation and toil reduction, and establish transition-to-operations standards with Identity Engineering.
- Manage platform vendors and service relationships, and serve as the accountable operations lead for audits and compliance engagements.
Requirements
- 10+ years in identity and access management, information security, or IT operations, including 7+ years leading teams and 5+ years leading leaders or owning a function.
- Experience operating enterprise identity platforms, including an enterprise identity provider, directory services, identity governance, and privileged access management.
- Strong knowledge of SSO, MFA, SAML, OIDC, OAuth, Conditional Access, and identity lifecycle management.
- Experience with enterprise ITIL-aligned operations, incident and change management, budgets, team planning, vendor relationships, audits, and compliance.
- Bachelor's degree in a related field or equivalent experience.
