Summary
Senior Manager of Product Management responsible for strategy, development, and execution of capabilities that power returns processing, routing, and recovery of value from returned inventory across the network. This role connects operations, data, and technology to deliver scalable systems that improve throughput, recovery rates, and reduce cost. The position leads a team of product managers and partners with cross-functional stakeholders to translate strategic priorities into measurable outcomes.
Responsibilities
- Lead and develop a team of Product Managers focused on returns processing and reverse inventory movement capabilities.
- Own and drive the returns product roadmap with clear milestones, measurable outcomes, and accountable owners.
- Collaborate with Inventory, Supply Chain, Data Science, and Engineering to align priorities and design scalable solutions.
- Define product frameworks, KPIs, and metrics tied to throughput, recovery rates, cost reduction, and processing speed.
- Partner with engineering and data teams to design intelligent disposition routing, exception handling, and recovery models.
- Hire, coach, and supervise team members while championing enterprise product standards and governance.
Requirements
- 8+ years of product management experience, including 4+ years leading and managing teams in technology, retail, supply chain, or operations.
- Proven success delivering large-scale operational or data-driven systems that improve efficiency and reduce cost.
- Deep understanding of returns, reverse logistics, inventory disposition, or supply chain operations.
- Strong analytical and quantitative skills with experience using data and metrics to drive decisions.
- Technical fluency and experience collaborating with engineering and data science teams.
- Excellent communication and stakeholder alignment skills and the ability to manage ambiguity and lead change.
- Bachelor’s degree required; MBA or advanced degree preferred.
