SummaryThe Senior Manager of Program Management is a strategic leader responsible for shaping and executing enterprise-wide initiatives that modernize Asset Protection through cross-functional collaboration, driving meaningful business impact for Nordstrom and its customers. In partnership with senior leadership, this role develops, designs, and launches business solutions, ensuring alignment with organizational goals. Leading a multi-disciplinary team of program and project managers, the Senior Manager oversees large-scale program execution, managing multiple concurrent initiatives with a strong focus on strategy, delegation, and implementation.
Responsibilities- Develops a strategic programmatic vision in partnership with the Director and SVP to align with JWN pillars and organizational ambition.
- Leads exceedingly complex programs, managing concurrent projects that have high-risk impacts on enterprise operations.
- Ensures seamless integration of cross-functional workstreams, modernizing Asset Protection through Product, Tech, and UX collaboration.
- Partners directly with down-pyramid leadership, including Regional Managers (SVPs), AP Directors, and cross-functional VPs, to establish clear expectations, evaluate trends, and co-design strategic solutions at scale.
- Delivers a competitive advantage by driving Objectives & Key Results (OKRs) with accountability for Key Performance Indicators (KPIs) that increase sales and operational efficiency.
- Manages and supervises a multi-disciplinary team, including program and project managers, ensuring successful business outcomes.
- Applies a continuous improvement mindset, identifying root causes of inefficiencies, and implementing sustainable business innovations.
Requirements- A Bachelor’s degree and 10+ years of related experience (e.g., Strategy consulting, program management, Asset Protection).
- Knowledge of industry best practices in security, operations, and enterprise risk management.
- Experience implementing process optimization and continuous improvement initiatives.
- Proven experience successfully managing and influencing teams.
- Experience managing large-scale, high-risk programs with multiple stakeholders.
- Expertise in Agile, Scrum, or other project management frameworks.
- Strong interpersonal and influencing skills, ensuring cross-functional alignment.
We have summarized this job description for you, click apply to see more details from the employer.
