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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Senior Manager Training - Retail Expertise
Van Cleef & Arpels
Van Cleef & Arpels

Founded in 1906

Senior Manager Training - Retail Expertise

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
Training and Development
Remote
Not Remote
Seniority
Manager
Compensation
$130,000 - $140,000 annually plus bonus

Job has expired

Jobs inner cover
Jobs inner cover

Summary

Van Cleef & Arpels

Founded in 1906

Senior Manager Training - Retail Expertise

Type
Full time
Industry
Luxury Watches and Jewelry
Location
New York, NY
Category
Training and Development
Remote
Not Remote
Seniority
Manager
Compensation
$130,000 - $140,000 annually plus bonus

Job has expired

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Senior Manager, Training - Retail Expertise at Van Cleef & Arpels, you will be responsible for crafting exceptional training experiences for boutique teams across the Americas. You will partner closely with the Regional Trainer team to design and deliver impactful programs that inspire and elevate performance, playing an integral role in shaping how teams embrace the Van Cleef & Arpels client experience.

Responsibilities
  • Curate and evolve training content that reflects Maison’s values while aligning with business priorities, boutique performance, and client experience goals.
  • Act as a liaison with the Regional Trainer team to identify needs and transform them into dynamic and impactful training solutions.
  • Collaborate with HQ and cross-functional partners to ensure the training content remains fresh, aligned, and innovative.
  • Facilitate core client experience programs, including signature selling ceremonies and specialized training focused on timepieces, High Jewelry, and client connection.
  • Lead Train-the-Trainer workshops to empower regional trainers to deliver engaging and memorable experiences.
  • Oversee the evolution of onboarding guidelines, ensuring seamless integration of new team members.
  • Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
  • Develop post-training recaps, toolkits, and action plans to ensure continuous learning and improvement.
  • Manage engagement with BLOOMwithVCA, the Maison’s learning app, to support ongoing development.
  • Measure training effectiveness using DISC, EQ-i, and other tools to assess impact.
Requirements
  • Bachelor’s degree; master’s degree or specialization in Education, Organizational Development, or a related field is a plus.
  • 5+ years of experience in luxury retail, training, or learning & development.
  • Expertise in instructional design and advanced facilitation.
  • Exceptional verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and experience with digital learning tools and LMS platforms.
  • Ability to thrive in a fast-paced, dynamic environment.
  • 30% travel required across the Americas.

We have summarized this job description for you, click apply to see more details from the employer.

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