Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and support the selling team to deliver exceptional client service. This role manages shipping and receiving, inventory reconciliation, merchandise movement, and supports store initiatives while maintaining compliance with company procedures.
Responsibilities
- Execute shipping and receiving processes and escalate issues to Store Director or Operations Manager
- Ensure timely movement of merchandise including transfers, returns to vendor, and handling damages
- Oversee and maintain accurate and organized store inventory through cycle counts and scheduled inventories
- Reconcile inventory and report discrepancies with support from leadership
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Assist with physical maintenance of the boutique and proper packing and storage of merchandise
- Support store initiatives and projects as needed and contribute ideas to increase efficiency
- Support the selling team to ensure high level of client experience
Requirements
- Minimum 2 years retail experience; luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and solve problems
- Strong integrity, work ethic, and ability to manage multiple tasks in a fast paced environment
- Excellent organizational skills and strong attention to detail
- Experience with retail systems and shipping software programs
- Ability to meet physical requirements including climbing ladders, bending, and lifting boxes
- Team player attitude
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