Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the sales team to deliver exceptional client service. This role manages receiving and shipping, cycle counts, inventory reconciliation, and operational processes to maintain store standards and support store initiatives.
Responsibilities
- Execute shipping and receiving processes and report and resolve issues
- Ensure timely movement of merchandise including transfers and returns to vendor
- Oversee and conduct cycle counts and scheduled inventories and reconcile discrepancies
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack handle and store merchandise per brand standards
- Assist with physical maintenance of the boutique as needed
- Support store initiatives projects and the selling process when required
- Develop and implement ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience luxury or contemporary preferred
- Supervisory experience a plus
- Excellent written and verbal communication skills
- Strong organizational skills attention to detail and ability to manage multiple tasks
- Ability to analyze information identify priorities and problem solve
- Experience with internal retail systems and shipping software
- Ability to meet physical requirements including climbing bending and lifting boxes
- Works with high integrity and strong work ethic
- Team player attitude
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