Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the sales team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, repairs, and physical maintenance to uphold retail standards and operational procedures.
Responsibilities
- Execute shipping and receiving processes and report issues to leadership
- Ensure timely movement of merchandise including transfers and returns to vendor
- Oversee store inventory accuracy through cycle counts and scheduled inventories
- Print and ticket merchandise and process price adjustments and returns
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise following brand standards
- Assist with boutique physical maintenance as needed
- Support store initiatives and projects and help in the selling process
- Develop ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience, luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and solve problems
- Strong organizational skills and attention to detail
- Comfortable using internal retail systems and shipping software
- Ability to manage multiple tasks in a fast paced environment
- Ability to meet physical requirements including climbing ladders and lifting boxes
- Team player with high degree of integrity and work ethic
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