Summary
The Senior Operations Controller oversees store stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the selling team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, inventory reconciliation, and operational processes to maintain boutique standards.
Responsibilities
- Execute shipping and receiving processes and report issues to Store Director or Operations Manager
- Manage timely movement of merchandise including transfers, returns to vendor, and damages
- Oversee store cycle counts, scheduled inventories, and reconciliation
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise to company standards
- Assist with physical maintenance of the boutique as needed
- Support store initiatives and projects and contribute ideas to increase efficiency
- Support the selling team to ensure a high level of client experience
Requirements
- Minimum 2 years of retail experience; luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and problem solve
- Strong organizational skills and attention to detail
- Comfortable using internal retail systems and shipping software
- Ability to manage multiple tasks in a fast paced environment
- Physical ability to climb ladders, bend, and lift boxes
- Team player with high integrity and work ethic
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