Senior Technical Program Manager - Customer Experience Platform

The Senior Technical Program Manager at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, and strong communication skills. This role is responsible for driving the execution of technology programs and projects within the Customer Experience Platform (CXP) Organization from inception through delivery, ensuring alignment with Nordstrom's strategic goals.

• Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation.
• Engage with product management and engineering teams to align prioritization of business initiatives and key metrics that define the success of these initiatives.
• Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
• Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision.
• Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
• Work directly with engineering and product teams to estimate work and create appropriate program milestones.
• Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
• Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
• Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
• Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
• Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met.
• Identify and produce valuable analytics for improved performance and business decisions.
• Innovate and drive process improvements within program governance.
• Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.

• Bachelor's Degree in Information Technology, Computer Science, Data Science or related experience required.
• 5+ years of professional experience in program or project management within a technology environment.
• Demonstrated ability to manage complex projects with multiple dependencies and minimal supervision.
• Strong stakeholder management skills with the ability to build relationships and communicate effectively at all levels of the organization.
• Proficient in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly.
• Familiarity with Agile methodologies and frameworks is a plus.
• Understanding of SDLC methodologies.
• Excellent and proactive problem-solving skills and the ability to identify and mitigate risks.
• Experience with large scale enterprise software/services.
• Experience drafting technical requirements.
• Professional experience delivering solutions built on AWS/GCP.
• Agile, lean, and Kanban delivery process experience.
• Experience supporting retail systems/solutions.