Senior Technical Program Manager - Store Experience Technology

Summary

The Senior Technical Program Manager leads execution of technology programs for Store Experience Technology, partnering with product and engineering to design, build, and launch scalable in-store solutions. This role manages roadmaps, dependencies, and cross functional delivery from ideation through deployment while driving process improvements and measurable outcomes.

Responsibilities

• Contribute to and maintain a 6 to 10 month delivery roadmap aligned to strategic goals.
• Partner with product management and engineering to prioritize store and operations initiatives and define success metrics.
• Manage scope, resources, schedules and trade offs across short and long term planning.
• Identify external dependencies and ensure systems meet service level objectives.
• Estimate work with engineering and establish program milestones.
• Lead programs through ideation, definition, build, testing, launch, and closure phases.
• Oversee end to end testing strategies and deployment plans coordinating cross teams.
• Produce analytics to inform performance and business decisions.
• Drive process improvements and use retrospectives to foster continuous improvement.

Requirements

• Bachelor's degree in Computer Science Engineering or related field preferred or equivalent experience.
• 5+ years professional program management experience in a technology environment.
• 5+ years partnering with engineering to deliver and deploy production technology solutions.
• Strong technical acumen with understanding of system design architecture and integrations.
• Proven ability to lead multiple concurrent programs and manage stakeholders across teams.
• Expertise with project management tools such as JIRA Confluence and GitLab.
• Proficient with Agile methodologies and SDLC practices.
• Experience with large scale enterprise software services and drafting technical requirements.
• PMP certification and cloud experience on AWS or GCP preferred.