Service Advisor - King of Prussia

As a Service Advisor at Cartier in King of Prussia, you will be an ambassador of client service and communication, responsible for providing advice and technical explanations related to the servicing of merchandise. Your role is to ensure after-sales service resolutions that meet or exceed clients' expectations, delivering the highest level of client experience.

• Deliver a warm and gracious welcome to each client while exhibiting Maison values.
• Meet or exceed service timeframes and client expectations for follow-up.
• Understand client needs and discuss appropriate solutions.
• Communicate and respond to client inquiries with strong technical knowledge.
• Execute Cartier Service Policies to provide a Maison appropriate client experience.
• Perform basic product services such as strap changes and bracelet sizing.
• Uphold Cartier Client Experience ideals with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations.
• Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
• Comply with Cartier security and operational procedures.
• Assist with Boutique daily set up and break down for opening/closing.
• Assist with Boutique projects such as inventory and organization.
• Maintain proper visual standards and product maintenance.

• 2 to 5 years of experience in luxury retail, service, or hospitality.
• General knowledge of timepiece movements and jewelry preferred.
• Availability to work retail hours including weekends.
• Ability to work in a fast-paced retail environment.
• Proficiency in MS Office; SAP knowledge preferred.
• Additional language skills (Mandarin, Portuguese, Russian) are a plus.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Attention to detail with the ability to handle multiple tasks simultaneously.
• Professional image in appearance, manner, and demeanor.