Service Associate Supervisor - Shrewsbury

Summary

The Service Associate Supervisor oversees service associates on the sales floor, ensuring excellent customer service and smooth daily operations at the Shrewsbury store. This role coordinates team activities, supports sales goals, and acts as a point of escalation for customer issues and associate guidance.

Responsibilities

• Supervise and coach service associates during shifts
• Ensure high standards of customer service and resolve escalated customer concerns
• Coordinate staffing and delegate tasks to meet operational needs
• Support sales initiatives and assist in achieving store targets
• Monitor floor presentation and merchandising standards
• Train new hires on service procedures and policies
• Maintain communication with management regarding performance and issues

Requirements

• Minimum of 4 years of retail or supervisory experience
• Proven leadership and coaching skills
• Strong customer service and conflict resolution abilities
• Excellent communication and interpersonal skills
• Ability to work a retail schedule including weekends and holidays
• Detail oriented with ability to manage multiple priorities