Service Lead

Summary

The Service Lead oversees daily service operations at the store, ensuring high standards of customer care and efficient workflow. This role supports the team in delivering exceptional client experiences and works closely with management to maintain service quality. The Service Lead may coach staff and handle escalated customer issues.

Responsibilities

• Lead and coordinate service team activities during shifts
• Ensure consistent delivery of high quality customer service
• Handle escalated customer concerns and resolve issues promptly
• Train and mentor new and existing service staff
• Maintain service area standards and organization
• Monitor performance and provide feedback to team members
• Support management with scheduling and daily operational tasks

Requirements

• Minimum of 4 years of relevant experience in retail service or supervisory roles
• Proven customer service and conflict resolution skills
• Leadership ability with experience coaching team members
• Strong communication and interpersonal skills
• Organizational skills and attention to detail
• Ability to work on site with flexible scheduling, including weekends