Sewer

Under the direction of the Alteration Manager, the Master Sewer is responsible for producing high-quality altered merchandise within established time frame standards while providing exceptional customer service. This role involves establishing and maintaining customer relationships and working effectively with other team members within the store.

• Model all Saks Fifth Avenue Customer Service Principles.
• Achieve and exceed individual performance and productivity goals.
• Maintain a high level of customer service by developing excellent customer relationships.
• Follow all Saks Fifth Avenue and alteration workroom policies and procedures.
• Utilize expertise to make garment construction decisions during the alteration process.
• Maintain a clean and safe work environment.
• Support company, store, and department initiatives.
• Ensure the highest quality of altered garments.
• Perform ad hoc responsibilities as needed.

• Minimum 1 year of basic sewing/tailoring experience in high-end merchandise.
• Ability to perform basic alterations on a wide range of garments.
• Pressing and spotting skills.
• Knowledge of the alterations industry, including fabrication and styling of luxury merchandise.
• Openness to learning and developing new skills and processes.
• High school graduate or equivalent preferred.