Shoe Care Specialist - Shops at Merrick Park

The Shoe Care Specialist at Shops at Merrick Park is a dedicated and motivated individual committed to delivering exceptional customer service. This role involves performing shoe care tasks, maintaining the shine stand, and providing consultations on shoe care and minor repairs.

• Perform and complete shoe care tasks according to Nordstrom guidelines and service standards.
• Ensure the shine stand is organized and ready to meet customer expectations.
• Shine shoes and provide consultations on shoe care and minor repairs.
• Utilize store technology for customer transactions and record keeping.
• Meet department and individual productivity goals.
• Communicate supply needs to the manager in a timely manner.
• Maintain accurate records of shoe care transactions and record tips daily.
• Assist with other shoe stock and cleaning tasks as needed.

• Basic math, organization, and written communication skills.
• 1-2 years of previous shoeshine experience preferred.
• Ability to build relationships with customers, peers, and leadership through clear communication.
• Willingness to learn and take ownership of personal growth and accountability.
• Ability to work independently with minimal direction.
• Flexibility to work a schedule based on business needs.