SummaryAs a Shoe Care Specialist at Nordstrom Topanga, you will be responsible for providing exceptional shoe care services, ensuring customer satisfaction, and maintaining the shine stand to meet Nordstrom's high standards.
Responsibilities- Perform and complete shoe care tasks according to Nordstrom guidelines and service standards.
- Ensure the shine stand is organized and ready to deliver on customer expectations.
- Shine shoes and provide consultation on shoe care and minor repairs.
- Utilize store technology to answer phones, checkout customers, and record customer information accurately.
- Meet department and individual productivity goals.
- Communicate supply needs to the manager in a timely manner.
- Maintain accurate records of shoe care transactions and record tips daily.
- Flex into other shoe stock and cleaning tasks when needed.
Requirements- Basic math, organization, and written communication skills.
- Preferred minimum of 1-2 years of previous shoeshine experience.
- Ability to build relationships with customers, peers, and leadership through clear and professional communication.
- Willingness to learn and a high level of ownership for personal growth, accountability, and initiative.
- Ability to work independently with little or no day-to-day direction.
- Flexibility to embrace a working schedule based on business needs.
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