SummaryThe Showroom Director at Encore in Boston acts as a focal point within the business, ensuring the showroom delivers exceptional client experiences while achieving company objectives. This role involves planning and executing the showroom business plan, leading a high-performing team, and maintaining clear communication across the business.
Responsibilities- Ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices throughout the business.
- Meet profit targets and manage costs within budget.
- Achieve showroom objectives by delivering on KPIs.
- Stay current with market competition, industry trends, and client shopping behaviors.
- Manage performance of colleagues, providing feedback and development opportunities.
- Lead showroom recruitment and retention efforts.
- Represent the showroom at internal and external meetings.
- Organize daily and weekly tasks in line with policies and procedures.
- Maintain visual merchandising to company standards.
- Manage till and transactional procedures.
- Participate in and conduct showroom training and meetings.
- Ensure team adherence to company dress code standards.
Requirements- 5+ years of retail management experience, ideally within a luxury environment.
- Proven performance delivery against sales and processes.
- Jeweler or timepiece product knowledge.
- External Jeweler or Retail qualifications.
- Proven track record of sales achievements.
- Ability to develop and implement business strategies and manage budgets.
- Highly numerate with ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing showroom team.
- IT literate with evidence of CRM and networking skills.
- Willingness to travel for business and work long hours when required.
- Ability to lift packages and stand for long periods.
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