SummaryAs a Showroom Director at our Kenwood location, you will be the central figure in ensuring exceptional client experiences while achieving company objectives. You will lead, coach, and mentor a high-performing team, acting as a communication link between all parts of the business to anticipate and respond to challenges and opportunities effectively.
Responsibilities- Serve as a role model to ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices throughout the business, demonstrating excellent teamwork.
- Ensure profit targets are met and costs are kept within budget.
- Achieve showroom objectives by delivering on KPIs.
- Stay current with market competition, industry trends, and client shopping behaviors.
- Manage performance of colleagues, providing feedback and development opportunities.
- Lead showroom recruitment and retention efforts.
- Represent the showroom at internal and external meetings.
- Organize daily and weekly tasks in line with policies and procedures through active delegation and participation.
- Maintain visual merchandising to company standards.
- Manage the till and associated transactional procedures.
- Participate in and run floor/showroom training and out-of-hours meetings and VM changes as required.
- Complete all training requirements.
- Ensure all team members adhere to the company dress code standards.
- Handle other responsibilities and projects as assigned by management.
Requirements- 5+ years of retail management experience, ideally within a luxury environment.
- Evidence of performance delivery against sales and process.
- Jeweler or timepiece product knowledge.
- External Jeweler or Retail qualifications.
- Proven track record of sales achievements.
- Ability to develop and implement business strategies and work to budgets.
- Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
- Highly numerate with ability to understand and analyze sales performance.
- Experience in leading, mentoring, and coaching members of a high-performing showroom.
- Proven track record of management achievements.
- IT literate with evidence of CRM and networking skills.
- Willingness to travel for business as required.
- Ability to work long hours occasionally and lift packages/boxes.
- Capability to stand for long periods of time.
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