Showroom Director - Mall at Millenia

As a Showroom Director at the Mall at Millenia, you will be the central figure in ensuring the showroom delivers exceptional client experiences while achieving company objectives. You will plan and execute the showroom business plan, lead a high-performing team, and maintain clear communication across the business.

• Act as a role model to ensure exceptional client service for both internal and external clients.
• Identify and share best practices across the business and demonstrate excellent teamwork.
• Ensure profit targets are met and costs are kept within budget.
• Achieve showroom objectives by delivering on KPIs.
• Stay current with market competition, industry trends, and client shopping behaviors.
• Manage performance of colleagues, providing feedback and development opportunities.
• Lead showroom recruitment and retention efforts.
• Represent the showroom at internal and external meetings.
• Organize daily and weekly tasks in line with policies and procedures through active delegation and participation.
• Maintain visual merchandising to company standards.
• Manage the till and associated transactional procedures.
• Participate in and conduct showroom training and meetings as required.
• Complete all training requirements.
• Ensure all team members adhere to the company dress code standards.
• Handle other responsibilities and projects as assigned by management.

• 5+ years of retail management experience, ideally within a luxury environment.
• Evidence of performance delivery against sales and process.
• Jeweler or timepiece product knowledge.
• External Jeweler or Retail qualifications.
• Proven track record of sales achievements.
• Ability to develop and implement business strategies and work to budgets.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Highly numerate with ability to understand and analyze sales performance.
• Experience in leading, mentoring, and coaching members of a high-performing showroom.
• Proven track record of management achievements.
• IT literate with evidence of CRM and networking skills.
• Willingness to travel for business as required.
• Ability to work long hours and lift packages/boxes as needed.
• Capability to stand for long periods of time.