Showroom Director

The Showroom Director is a pivotal role within the business, responsible for ensuring exceptional client experiences and achieving company objectives. This role involves planning and executing the showroom business plan, leading a high-performing team, and maintaining clear communication across the business.

• Ensure exceptional client service for both internal and external clients.
• Identify and share best practices across the business.
• Meet profit targets and manage costs within budget.
• Achieve showroom objectives through KPIs.
• Stay current with market competition and client shopping behaviors.
• Manage performance of colleagues and provide development opportunities.
• Lead showroom recruitment and retention efforts.
• Represent the showroom at meetings.
• Organize daily and weekly tasks through delegation and participation.
• Maintain visual merchandising standards.
• Manage till and transactional procedures.
• Participate in training and meetings as required.
• Ensure adherence to company dress code standards.
• Complete all training requirements.

• 5+ years of retail management experience, ideally in a luxury environment.
• Proven track record of sales achievements and performance delivery.
• Jeweler or timepiece product knowledge.
• External Jeweler or Retail qualifications.
• Ability to develop and implement business strategies and manage budgets.
• Highly numerate with ability to analyze sales performance.
• Experience in leading, mentoring, and coaching a high-performing showroom team.
• IT literate with evidence of CRM and networking skills.