Showroom Director

The Showroom Director acts as a focal point within the business, ensuring the showroom delivers exceptional client experiences while achieving company objectives. This role involves planning and executing the showroom business plan, leading a high-performing team, and maintaining clear communication across the business.

• Ensure exceptional client service for both internal and external clients.
• Identify, share, and spread best practices throughout the business.
• Meet profit targets and manage costs within budget.
• Achieve showroom objectives through KPI delivery.
• Stay current with market competition, industry trends, and client shopping behaviors.
• Manage performance of colleagues, providing feedback and development opportunities.
• Lead showroom recruitment and retention efforts.
• Represent the showroom at internal and external meetings.
• Organize daily and weekly tasks in line with policies and procedures.
• Maintain visual merchandising to company standards.
• Manage till and transactional procedures.
• Participate in and conduct showroom training and meetings.
• Complete all training requirements.
• Ensure adherence to company dress code standards.
• Handle other responsibilities and projects as assigned.

• 5+ years of retail management experience, ideally within a luxury environment.
• Evidence of performance delivery against sales and process.
• Jeweler or timepiece product knowledge.
• External Jeweler or Retail qualifications.
• Proven track record of sales achievements.
• Ability to develop and implement business strategies and work to budgets.
• Ability to manage and deliver operating costs with efficiency improvements.
• Highly numerate with ability to analyze sales performance.
• Experience in leading, mentoring, and coaching a high-performing showroom team.
• Proven management achievements.
• IT literate with CRM and networking skills.
• Willingness for business-related travel and occasional long hours.
• Physical ability to lift packages and stand for long periods.