Showroom Director

The Showroom Director acts as a focal point within the business, ensuring the showroom delivers exceptional client experiences while achieving company objectives. This role involves planning and executing the showroom business plan, leading a high-performing team, and maintaining clear communication across the business.

• Ensure exceptional client service for both internal and external clients.
• Identify and share best practices across the business.
• Meet profit targets and manage costs within budget.
• Achieve showroom objectives through KPI delivery.
• Stay current with market competition and client shopping behaviors.
• Manage performance of colleagues and provide development opportunities.
• Lead showroom recruitment and retention efforts.
• Represent the showroom at meetings.
• Organize daily and weekly tasks through delegation and participation.
• Maintain visual merchandising standards.
• Manage till and transactional procedures.
• Conduct showroom training and meetings as required.
• Complete all training requirements.
• Ensure adherence to company dress code standards.
• Handle other responsibilities and projects as assigned.

• 5+ years of retail management experience, ideally within a luxury environment.
• Proven performance delivery against sales and processes.
• Jeweler or timepiece product knowledge.
• External Jeweler or Retail qualifications.
• Proven sales achievements.
• Ability to develop and implement business strategies and manage budgets.
• Highly numerate with strong analytical skills.
• Experience in leading, mentoring, and coaching a high-performing team.
• Proven management achievements.
• IT literate with CRM and networking skills.
• Willingness to travel for business and work long hours when required.
• Ability to lift packages and stand for long periods.