SummaryAs a Showroom Director, you will report to the Vice President of Watches of Switzerland and act as a focal point within the business. You will ensure the showroom delivers exceptional client experiences while achieving company objectives. This role involves planning and executing the showroom business plan, managing a high-performing team, and maintaining the showroom's professional image.
Responsibilities- Act as a role model to ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices throughout the business.
- Ensure profit targets are met and discounts and costs are kept within budget.
- Achieve showroom objectives through SMART targeting and delivery of floor, KPI, and department targets.
- Manage performance of colleagues, providing feedback and development opportunities.
- Conduct competitor analysis and represent the showroom at meetings.
- Organize daily and weekly tasks in line with policies and procedures.
- Maintain visual merchandising to company standards and manage transactional procedures.
- Participate in training and meetings, ensuring completion of all training requirements.
- Ensure adherence to company dress code standards.
Requirements- Considerable retail management experience, ideally within a luxury environment.
- Evidence of performance delivery against sales and process.
- Jeweler or watch product knowledge and relevant qualifications.
- Proven track record of sales achievements and management success.
- Ability to develop and implement business strategies and manage budgets.
- Highly numerate with the ability to analyze sales performance.
- Experience in leading, mentoring, and coaching a high-performing team.
- IT literate with evidence of CRM and networking skills.
- Physical ability to work long hours, lift packages, and stand for extended periods.
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