Specialist, Designated Beauty Advisor (DBA)

Summary

The Specialist, Designated Beauty Advisor develops deep, lasting relationships with clients to drive sales and loyalty for an assigned luxury beauty brand. This role consistently delivers exceptional customer service, meets personal and brand sales targets, and represents product expertise on the selling floor. The position requires a flexible schedule and bilingual French and English proficiency.

Responsibilities

• Deliver extraordinary service to all customers and exceed personal and brand sales targets.
• Build, acquire, and maintain a loyal personal client base through outreach and follow-up.
• Share expert product knowledge with the store selling team and participate in educational sessions.
• Collaborate with buyers, vendors, and selling management to support brand initiatives and assortment recommendations.
• Support brand marketing and event execution to drive sales opportunities.
• Perform floor recovery, visual merchandising, price changes, and other sales support tasks.
• Communicate regularly with personal clients about events, merchandise, and after-sales follow-up.
• Resolve customer service issues and escalate to management when necessary while complying with health, safety, and privacy policies.

Requirements

• High school diploma.
• Minimum of 2 years experience in a commission-based sales environment.
• Prior luxury retail product specialist experience preferred.
• Fully bilingual in French and English.
• Ability to work a flexible schedule including nights, weekends, and holidays and to multitask in a fast-paced environment.
• Entrepreneurial, competitive, self-confident, and self-motivated.